Traverse uses your browser as the user interface. You should open the
"Zyrion Traverse Service Controller" from your START menu, start all the
components of Traverse and then open a browser window and connect to
http://localhost
Remember that
you MUST reboot your computer after installing Traverse
If you open the Traverse Service Controller, and find that some services are
unchecked and do not start even after a manual restart:
NOTE: By default, the BVE API is not started automatically (you have to start
it manually) since it is normally not needed.
Shut down all Traverse components. Then start each service one by one with
a 15sec delay between starting each service. If this resolves the issue, it
means that your server does not have sufficient memory (256M to 512M is
recommended). However, you can continue the trial to evaluate Traverse.
If the Web application dies, it is most likely because you have IIS
running on your machine already. Please follow the instructions
below to shutdown IIS.
If the WMI query daemon dies, see troubleshooting
below.
Check to see if you have the personal firewall enabled (default in XP SP2)
which is preventing access to the database (the SP2 firewall blocks all
incoming connections by default).
If the problem still persists, please zip the \Program Files\Zyrion
Traverse\logs directory and email it to Zyrion support.
WMI needs administrative privileges to run, so you must log into the
Traverse Windows server as a domain administrator or a Windows administrator.
If running in a workgroup, you must have the same administrative username and
password across all the Windows computers.
Re-enter the domain administrator username and password ("Run As") for the
WMI Query Daemon service:
go to Start -> Control Panel -> Administrative Tools -> Services
Locate the Traverse WMI Query daemon, right click and STOP it
Then click on the Properties button, and click on Log On tab and select
the 'This account' option. Enter the domain administrator account using
DOMAIN\username syntax. For a workgroup, you should use the
.\username syntax. Specify the password and click on OK
Restart the WMI Query daemon from the Traverse Service controller
Use your web browser to connect to http://your_host/ where
your_host is the fully qualified name or ip address of the server
that the Traverse web application is running on. You can connect to
http://127.0.0.1 if you are on the same
machine where you installed Traverse.
You should get a Traverse Login screen (with Zyrion Traverse logo). If
not, you probably have IIS running on your machine which should be stopped and
the Traverse web application restarted using "Start -> Zyrion Traverse".
Log in using the username zyrion and password zyrion
(see Quick Setup guide)
You should get a Traverse Login screen (with Zyrion logo) if you connect to
http://127.0.0.1 using your browser. If not, you
probably have IIS running on your machine which should be stopped and the
Traverse web application restarted using "Start -> Zyrion Traverse" (see
below).
Please make sure you have disabled IIS by going to Control Panel
> Administrative Tools > Computer Management > Services and then
disabling the World Wide Web services. Or else, you can open
a command prompt and enter: net stop iisadmin
net stop w3svc
If you are running XP with SP2, you MUST disable the Internet Connection
Firewall (ICF) because it prevents the various Traverse components from talking
to each other even on the same server:
Start -> Control Panel -> Windows Firewall
From General tab, select OFF
Make sure you entered the proper subnet in the discovery form:
192.168.1.0/255.255.255.0
10.1.2.0/255.255.255.0
You can enter multiple subnets too - one on each line if needed.
Do not select anything in the 'Exclude' devices section (leave as is).
If discovery still fails, please send the discovery.log and
traverse.error files from \Program Files\Zyrion
Traverse\logs\ to Zyrion Support at
eval-traverse@zyrion.com
Windows devices are monitored using native WMI. For security purposes, it is
essential to:
Have entered a domain administrator password when installing Traverse so
that it can query all the other computers in the domain
For a workgroup, have the same administrative username and password across
all the computers being monitored.
If you did not give the correct domain administrator username and password
while installing Traverse, you have to change the "Run As" username/password for
the WMI Query Daemon service. To do this:
go to Start -> Control Panel -> Administrative Tools -> Services
Locate the Traverse WMI Query daemon, right click and STOP it
Then click on the Properties button, and click on Log On tab and select
the 'This account' option. Enter the domain administrator account using
DOMAIN\username syntax. For a workgroup, you should use the
.\username syntax. Specify the password and click on OK
Restart the WMI Query daemon from the Traverse Service controller
Test the changes you made by opening a command prompt and then:
C:
cd \program files\zyrion traverse
utils\testwmi.pl hostname
You should see some basic information for the windows host specified.
Try adding or updating a device again by logging in as user 'traverse' and
then going to Manage->Devices
This is most likely due to an improper shutdown of your Traverse server or
the server running out of disk space. You will need to repair the DGE database
by shutting down the DGE monitor process, and entering the following commands
(on Windows):
C:
cd "\Program Files\Zyrion Traverse"
del logs\traverse.error
mysql\bin\myisamchk -r database\mysql\aggregateddatadb\*.MYI
Once the recovery task finishes, verify integrity of all the database
using:
