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Monitor your "service" SLAs, not just your network or server SLAs!
Using Zyrion's Service Level Management (SLM) solution, your enterprise does not have to stop at just network or server SLAs, but you can monitor and track the performance of Business Services. Using the federated security model, you can create read-only logins for your customers and let them view the historical data and SLA reports directly for their own business services. Traverse is a service level management software application which stores historical data for several years and the flexible reporting engine allows you to generate SLA reports as and when needed so that you can prove and validate your SLA agreements whenever required.
Zyrion service level management software allows you to report and track your Service Levels for services offered to customers and other departments.
Zyrion's service level management solution enables you to:
- Monitor and measure
SLAs from a business
service perspective
- Monitor compliance with
customer SLAs
- Identify trends and
avoid failures using
proactive reporting
- Measure business
impact
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