What is Business Service Management?
BSM software is an outgrowth of network management systems, and tracks the performance and availability of the networks components from a service-oriented perspective. Traditional network management systems focus on measuring and monitoring the technical metrics and trends of IT applications and infrastructure. The primary users of these systems are technicians and systems administrators in the IT operations organization. Although these systems enable the IT operations team to identify problem areas from a technical point-of-view for a given piece of the infrastructure, significant gaps exist in determining the business impact of a specific problem. For example, if a router and a server fail at the same time, these systems offer no way for the network operations center operator to determine which of these is more critical or which business services have been impacted by the failure of these devices.
Additionally, newer technologies such as service-oriented architectures (SOA), virtualization, cloud computing, portal frameworks, grid architectures, and mashups within an organizations make troubleshooting and monitoring of business services very difficult.[12] A single business process or service may be supported by a number of composite applications, all of which could be dependent on a diverse set of distributed computing and communications elements.[13] An isolated issue anywhere in this complex web may impact one or more tasks in the business process. Traditional network management systems and technology-centric monitoring approaches are incapable of determining the business impact of an issue in such a complicated infrastructure environment.
Newer BSM systems provide a unified view of the data center, allowing data center administrators to view and manage applications, networks and events, usually from a common dashboard. This means data center managers can see and troubleshoot problems before business customers do.
The Challenge: Legacy approaches to IT infrastructure and data center monitoring is focused on just measuring the technical metrics and trends of IT applications and infrastructure. This approach results in significant gaps in determining the service and business impact of a specific problem. Linking and aligning the monitoring and management of IT infrastructure with business services is becoming a necessity in today’s business environment.
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Zyrion Traverse provides a service-oriented view of the network and integrated Business Service Management (BSM) functionality, by linking the underlying IT components to the supported business services. Traverse 'Business Service Containers' enable creating many-to-many and hierarchical mappings between the underlying technology and services. Business Service Containers allow an organization to create logical, business-oriented views of the overall physical and virtualized network. The Business Service Container model is overlaid on top of the physical topology discovery/display model to provide service-relevant topology views, reduce alarm floods and enable rapid root cause analysis of service performance degradation or downtime. Business Service Containers go beyond simple grouping, and support mapping the same device to multiple services. Additionally, containers can be mapped to containers to create a hierarchy of services for monitoring purposes.
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